Why SERVPRO? Following are a few answers to that Question

2/18/2019 (Permalink)

Why SERVPRO?

Following are just a few of the answers to that Question:

Culture

At SERVPRO of the East End we treat every home and business we enter as if it were our own. One of our goals is to treat everyone and everything as you would if it was our own family going through this loss. From a small stain on your carpet to three feet of raw sewage in a basement, we will treat your loss, your property and your family with the respect, compassion, consideration and professionalism you deserve. We know how difficult and unsettling a water damage, mold infestation, fire or pest infestation can be. We make it our business to mitigate as quickly, efficiently and painlessly as possible.

Communication

At SERVPRO of the East End we know that communication is key. When you experience a loss in your home or business, you have questions. We make it our business to have our experienced staff available to answer your questions.

We will keep you and your insurance company informed every step of the way.  We work on an approval only basis.  This means that we will only do the work that you as the homeowner and/or your insurance company has approved.  We want to make sure this process is as smooth and painless as possible. 

Dry First

At SERVPRO of The East End we believe in Applied Structural Drying. In simple terms, we do not want to come into your house and just start tearing things apart. We have invested a lot of time and assets into equipment, training, and tools that allow us to dry the structure with minimal disruption.  If there is a way to extract and mitigate the damage without tearing out floors and/or walls, we have the equipment and knowledge to do it.  By doing this, we minimize the disruption to your life and keep the overall cost of the loss down.

Highly Trained Specialists

Since first opening the doors in 1967, training has been the backbone of the SERVPRO brand and the reason for our success nationwide.  At SERVPRO of The East End, this is especially important to us.  We are an IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified firm. The IICRC is a certification and Standards Developing Organization (SDO) non-profit organization that sets the standards for the inspection, cleaning and restoration industries. It is what most insurance companies base their standards on.  At SERVPRO of The East End, we make sure our employees meet those standards and our own.

When you call SERVPRO of the East End (631-653-9595) for your residential and commercial cleaning and restoration needs, you can trust that you are calling a leader in the industry.